Privacy Policy

1) Introduction

We appreciate your visit to our website and your interest in our products. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. By using our website, you agree to the practices described in this policy.

2) Information We Collect

We collect personal information that you voluntarily provide when you place an order, contact us, or subscribe to our newsletter. This information may include your name, email address, billing and shipping address, and payment details. In addition, when you visit our website, certain technical data may be automatically collected, such as your IP address, browser type, and device information, to help us improve our services.

3) How We Use Your Information

Your personal information is used to process and deliver your orders, communicate with you regarding your purchase, provide customer support, and improve our website and services. If you have given consent, we may also use your email address to send you promotional offers and updates. We only collect and use information that is necessary for these purposes.

4) Consent

By providing your personal information on our website, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us, although this may affect our ability to provide certain services to you.

5) Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and improve functionality. Cookies are small text files stored on your device. You may choose to disable cookies through your browser settings; however, doing so may limit certain features of the website.

6) Sharing of Information

We do not sell or rent your personal information to third parties. Your data is only shared when necessary to complete your order, such as with payment processors and shipping providers. These third parties are required to handle your information securely and only for the purpose of providing their services.

7) Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption to ensure that all data transmitted between you and our website remains secure.

8) Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including processing orders, complying with legal obligations, and resolving disputes. Once your data is no longer required, it will be securely deleted.

9) Your Rights

Under Canadian privacy laws, you have the right to access the personal information we hold about you and request corrections if necessary. You may also withdraw your consent for marketing communications at any time. To exercise these rights, you can contact us using the details below.

10) Marketing Communications

If you subscribe to our newsletter or provide your email during a purchase, you may receive promotional emails about our products and offers. You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.

11) Third-Party Services

We may use third-party tools, such as analytics or advertising services, to improve our website and customer experience. These services may collect limited technical information, such as your IP address and browsing behavior, in accordance with their own privacy policies.

12) Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

13) Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: info@isabelles-closet.com
Chamber of Commerce (KvK): 99976129
VAT Number: NL005422209B19

14) Complaints

If you believe your personal information has been handled improperly, you have the right to file a complaint with the appropriate Canadian privacy authority.